Contact support with your order number before requesting a refund. Approved refunds are reviewed together with license and delivery activity.
1. Digital product nature
Trading software, Expert Advisors, indicators, scripts, trade copiers, downloads, license keys, source files, compiled files, and configuration materials are digital products. Once delivered or accessed, they may not be returnable in the same way as physical goods.
2. Before purchase
Please review product descriptions, platform compatibility, setup notes, screenshots, risk information, and requirements before purchasing. If you are unsure whether a product fits your needs, contact us before placing an order.
3. Refund eligibility
Refund eligibility may depend on whether the product was delivered, whether a license was generated, whether the issue is reproducible, whether support was given a reasonable opportunity to resolve the issue, and whether local consumer protection rules apply.
Refunds are not intended to cover trading losses, strategy performance disappointment, market changes, incorrect settings, broker restrictions, or incompatibility caused by unsupported platforms.
4. Technical support first
If software does not install, activate, or behave as described, contact support with your order reference, platform version, screenshots, logs if available, and a clear description of the issue. We may provide troubleshooting, corrected files, setup guidance, or a reasonable fix before considering refund options.
5. Custom development work
Custom development fees, deposits, milestone payments, refunds, revisions, and cancellations should be defined in the project agreement before work begins. Approved milestones or delivered custom work may be non-refundable unless otherwise agreed in writing.
6. Chargebacks and disputes
Please contact us first so we can review and resolve the issue. If payment disputes or chargebacks occur, access to products, support, license services, or custom work may be paused while the matter is reviewed.
7. How to request help
Use the contact page and include your order reference, product name, account email, platform, and a detailed explanation of the issue. We will review the request and respond with the next step.